Welcome to Dynamic Brink. We strive to provide high-quality athletic gear and ensure customer satisfaction with every purchase. Please review our Refunds and Return Policy carefully before placing an order.
Return Eligibility
Customers may request a return within 14 days of receiving their order. To be eligible for a return:
- Items must be unused, unworn, and in original condition
- Products must include original packaging and tags
- Proof of purchase or order confirmation is required
Returns requested after 14 days of delivery may not be accepted.
Non-Returnable Items
The following items are not eligible for return or refund:
- Used or damaged products caused by customer handling
- Items returned without original packaging
- Clearance or final sale items
- Customized or personalized products
Refund Process
Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund request within 5 business days.
If approved:
- Refunds will be processed within 7 to 10 business days
- Since we only offer Cash on Delivery, refunds may be issued through bank transfer, store credit, or another mutually agreed method
Exchange Policy
Customers may request an exchange for defective, damaged, or incorrect items within 7 days of delivery. Exchanges are subject to product availability.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos and order details so we can resolve the issue promptly.
Return Shipping
Customers may be responsible for return shipping costs unless the item received was defective, damaged, or incorrect.
We recommend using a trackable shipping service when returning products, as Dynamic Brink is not responsible for lost return shipments.
Order Cancellation
Orders may be canceled within 12 hours of placement. Once an order has been processed or shipped, cancellation requests may not be accepted.
Late or Missing Refunds
If you have not received your refund within the stated timeframe, please first check with your bank or payment provider if applicable. If you still need assistance, contact us directly.
Policy Updates
Dynamic Brink reserves the right to update or modify this Refunds and Return Policy at any time without prior notice. Changes become effective immediately upon posting on this page.
Contact Us
For any questions regarding returns or refunds, please contact us:
Email: [email protected]